Privacy Policy

This Site is owned and made available by Chivas Brothers Limited of 111/113 Renfrew Road, Paisley, Renfrewshire PA12 4JS, UK referred to in this statement as “we” or “us”. This Site is hosted for us by Maynard Malone Ltd, 40 – 42 Charterhouse Street, London EC1M 6JN. This Privacy Policy applies to the entire contents of the Site and to any correspondence by e-mail between us (collectively “Electronic Media”).  By clicking on your flag of entry on The Glenlivet website, you are stating that you accept every term of this Privacy Policy. We take reasonable care to comply with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on the Site and to keep details of your order secure but in the absence of our negligence we cannot be held liable for any loss which you may suffer as a result of unauthorised third party access to your personal data provided whilst using the Site website.

Subject to your consent we will store your details, where given, in order to e mail you with details of new products and special offers of the Chivas Brothers group of companies of which Chivas Brothers Limited is a member. All such information is held on a secure server and is treated as confidential. We will not otherwise sell, distribute or disclose information about you as an individual or your personal usage of the online store  unless required or permitted to do so by law.

Chivas Brothers Limited will control the information which you provide during any visit to the Site. When you visit the Site, we recognise only your domain name and not your e-mail address.  We will see your e-mail address only if you fill out a form or send us an e-mail message. 

If you use the Site to request information and/or enter any form of competition/promotion and/or complete a survey or any other form of interactive contact made via the Site (“Contact Form”) from the Site, we need to know your name, e-mail address, contact details and mailing address.  This allows us to process your Contact Form.

We may use the information we collect:

• to occasionally notify you about related services and special offers we think you will find valuable.  If you would rather not receive this information, please check the checkbox on the Contact Form;

• to provide you with information about updates and changes to this Site;

• to help improve the content of the Site and the service Chivas Brothers Limited offers to you;

• to monitor customer traffic patterns and usage of the Site to help us develop the design and layout of the Site;

• to provide you with information regarding updates or additional services available through the Site;

• to carry out our own demographic research analysis.  For this purpose we may combine your information in aggregate form with information about other users of the Site (“Users”); and

• for internal audit purposes.

We may disclose your information:

• to protect the rights, property, or personal safety of Chivas Brothers Limited, Users and/or the public;

• to any companies within the Chivas Brothers group of companies;

• to any company or other entity acquiring all or part of the business of Chivas Brothers Limited but on strict condition that your information will continue to be used only in accordance with the terms of this Private Policy;

• to enforce the Website Terms and Conditions; and

• when required to do so by law.

We may disclose and/or provide your information and that of Users to third parties for marketing and promotional purposes and research and analysis in an aggregated (ie anonymous) form only. We will not sell, rent or transfer your information except in an aggregated form to any third party or as required to do by law.

We may log and use your Internet Protocol address.  We may use this information in conjunction with your personally identifiable information in order to improve our profile of you so that we can provide you with a better and more personal service.

If you no longer wish to receive information about our products and services or to stay on our mailing list, log into your account on our website and select the unsubscribe box in the 'My Account' section. If you would like to remove your information from our database completely, input your membership number listed in 'My Account' in the adjacent 'delete data' box. You can also keep the information about you up-to-date in the this section.

You should note that any information which you post on the public areas of the Site such as chat rooms and bulletin boards are accessible to and used by others and may result in unsolicited messages or other contact from others. You are advised to use caution when posting personal information about yourself in public areas of this Site.
By using the Site, you signify your consent to the collection and use of your personal data ie. your information in the manner and for the purposes described in this Privacy Policy.  For our part, we will abide by the terms of this Policy.  If we decide to change this Privacy Policy, you can decide whether or not you wish to continue to provide the same or additional data to us on the revised terms;  if so, your original data will be held by us under the Privacy Policy applicable at the time when the data was received by us, unless that data is subsequently refreshed or replaced by you in which case we shall hold the data on the terms of the Privacy Policy applicable at the time of receipt of the refreshed, repeated or replaced data.

We are registered under the Data Protection Act 1998.